Can't get PC Link to work!!

[LarryJB]

I just purchased to MCi250 and am very happy with the unit for internet radio. However I have not gotten it to see the media server where I have PMM runing. It is hooked via wire(not wireless) to a Netgear MR814v2 router that is setup with the default settings. I am able to ping the mci250 from the pc with the PMM installed. Whenever I select PCLink it always returns No PCs Found. I know there is other information you will need to help me solve this problem, so just tell me what you need I will get it for you.
Thanks,

Larry

[Ryan Adler]

Make sure to disable any firewalls you may have, at least to see if that helps the problem of discovery (also Windows XP Firewall). If it does, you can take a look at the Streamium support site to find out which ports you will have to open in your firewall.

[LarryJB]

Ryan,
Thanks for helping me /ubbthreads/images/graemlins/smile.gif
I am runing PMM on a win2K box. As far as I know there are no firewalls running. I believe there is a firewall on the router, which I have switched off, but I thought the router firewalls did not affect devices within my LAN.
I have tried all the tips posted here, but have had no luck.

Larry

[Ryan Adler]

The router firewall shouldn't make a difference. Have you updated the Streamium to the newest software?

[Gilbert]

try to edit the information manual with typing in the ip.

remeber you need to be on same subnet

[LarryJB]

Ryan,
I purchased the mci250 last week. When I 1st booted it up it upgraded itself. I believe it was Sunday 10/10/04 that I downloaded and installed the PMM software. Is there other software/firmware that I need?
Larry

[LarryJB]

Gilbert,
Are you saying I need to put the ip and subnet address of the computer running PMM into the MCI250?

Larry

[LarryJB]

Come on guys! This thread was going so well!!! Where did you go /ubbthreads/images/graemlins/confused.gif

[Ryan Adler]

It should all be discovered automatically. Please give us a summary of how your network is configured, along with IP addresses, etc.

[Gilbert]

If both your workstation and your streamium is set ti use dhcp it should work, ok. try to go to info on the streamium and type here what ip and what supnet it uses. and on your workstation type ipconfig in command line (start menu -> run -> and type 'cmd' without the qoutes this will open the command line window and then type ipconfig) and paste here.

[juhanio]

i had same kind of problem. I had to restart 1-10 times MCi-200 box to connect pc. Then I re-configurate wireless router to lease DHCP ip-address 1 week periods. It solved problem, now MCi-200 connects to the PMM server with one start.

[LarryJB]

Here is the result of ipconfig /all

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : larry
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cox-internet.com

Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : cox-internet.com
Description . . . . . . . . . . . : 3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)
Physical Address. . . . . . . . . : 00-01-02-49-8D-52

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Sunday, October 17, 2004 6:11:16 AM

Lease Expires . . . . . . . . . . : Wednesday, October 20, 2004 6:11:16 AM

[LarryJB]

Ryan,
Thanks again for taking the time to help me.
I am not sure what you need in the way of a network summary, but here goes.
I have a netgear mr814v2 router that now has 4 devices hooked to it. 1 win2k computer, 1 win98 computer (usually turned off), 1 XP laptop via wireless and the mci250 wired. The router is hooked to a cable modem for internet access (which works fine on the mci250).
I sent the output of the ipconfig /all from the win2k machine in the previous post. I am not sure what else to send you.

Thanks for you help,

Larry

[Ryan Adler]

That's definitely helpful. I would also need the Product Info and Network Info from the 250 device. From there, we can perhaps start to pinpoint the problem.
I assume the Win2k machine is the server? Is the server connected via wired to the network? If so, please also give the colors of the ethernet wires in the connector on both ends of the PC wired cable.

[LarryJB]

Ryan,
Yes, the win2k computer is the media server and it is connected wired. What pieces of info should be listed in "Product info" and Network info" on the mci250? The wire colors may be a bit complicated. I had the house wired for cat5 cable when it was built, so I have wall ports and each computer is connected via a purchased patch cable. All the cat5 cabling goes to the wiring closet terminating at a bank of wall ports. The router is then connected to the appropreate wall port via another patch cable. However, the MCI250 is connected directly to the router via a 120ft cat5 cable that a friend and myself attached the connecters to. This cable has worked well to connect another computer to the network, and the remember the mci250 connects and plays music from the internet just fine.

Also, it will be tonight(CDST) after work before I can get this information.

Larry

[Ryan Adler]

Ok...it definitely sounds like a wiring problem to me. I have a very strong feeling that you are getting alot of packet loss from the PC connection. Can you try it on wireless? If the cables and wall connections are not done correctly, then you will certainly have packet loss.
Try also to ping the Streamium from the PC for a while, and see what kind of connection you get. Post the results here.

[LarryJB]

Ryan,
Here are the results of 4 pings from the win2k machine to the mci250.
ping1

Pinging 192.168.0.3 with 32 bytes of data:

Reply from 192.168.0.3: bytes=32 time=10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 10ms, Average = 2ms

Ping2
inging 192.168.0.3 with 32 bytes of data:

Reply from 192.168.0.3: bytes=32 time=10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 10ms, Average = 2ms

Ping3

Pinging 192.168.0.3 with 32 bytes of data:

Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

ping4

Pinging 192.168.0.3 with 32 bytes of data:

Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128
Reply from 192.168.0.3: bytes=32 time<10ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
-----------------------------------------------------
I'm no expert, but these seem pretty good to me. No lost packets at all. I did several others with the same result.

What next?

[Ryan Adler]

Looks good...but if you can, please try it out on wireless as well (both the PC and Streamium).

[LarryJB]

Ryan,
I installed PMM on the XPpro laptop connected to the network wireless and the mci250 found it and played music just fine!!
Sooooo, it has to be a problem with the win2k machine. I will review the network settings on this computer. Do you have any suggestions as to what to look for?

Larry

[Ryan Adler]

If possible, borrow a wireless USB adapter, and try it on the 2k machine. I still think that the wiring may be the culprit here. If the installer didn't fully follow the correct wiring spec, it could cause these problems. Though you had a good ping, I would still like to rule this out.
Also make sure to look for any firewalls that you may have missed, or anything that might change the way the network card works (packet sniffers, beta drivers, etc).
Additionally, you could try the MusicMatch server to see if there's some weird problem with the PMM installation. Just install MM from their website, and enable the Philips server in the options.

[LarryJB]

Ryan,
I have already tried musicmatch and it doesn't work. My gut feeling that it is something in the network setup of the win2k machine. I also use this machine to connect to the office via a VPN link. I had quite a bit of trouble getting that to work as well, but finally got it working. Maybe some of the changes I made to the network setup for that is causing trouble here. I will have to check around to find a usb wireless adapter to borrow. If there is a firewall installed on that machine, how would I locate it? I have Norton AV installed, but I don't think that has a firewall.

Larry

[LarryJB]

Ryan,
Over the weekend I located a friend with a usb wireless adapter. I installed it, but I don't think I got it working correctly. The router assigned it an ip number but it never would access the internet and it would not ping any other device on the network including the mci250. My friend offered to help with that, but it will be later this week before he can come over.
Also, it occured to me that I should try to hookup the xp laptop wired using the same cableing that the win2k machine is using. I tried that and it worked fine. Now I am convinced that the problem is with the win2k machine. My friend that loaned me the usb adapter thinks that it might be the network card.

More later as things develop,

Larry

[RobL]

When you say it's configured for a VPN link, are you using Cisco VPN? On other forums, people have found that they've had severe problems similar to this caused simply by having Cisco VPN installed. It seems to just be down to changes it makes to Windows networking. I can't help you further though because it's not something I've experienced myself, and they seem to always just work around it by uninstalling the Cisco software....

[LarryJB]

Actually the VPN client is Cisco. I really do need to have some sort of a VPN client installed on this machine. I have heard a rumor around the office that the Microsoft VPN client will work to access our network, So maybe I will try that.

Thanks for the info RobL.

Larry

[LarryJB]

To all that have helped me in getting the PCLink working with my Win2K computer.
The problem is fixed /ubbthreads/images/graemlins/laugh.gif
RobL nailed it with the comment on the Cisco VPN client!!!
The VPN client has a setting called "Statefull Firewall (Always on)" which was checked. I assumed (and we all know what assume says, ass-u-me) that it meant when the VPN client was running. But, NO, it means firewall running ALL THE TIME!!!). I checked this off, rebooted the computer, started PMM and whoopee!! the MCi250 found the computer right away /ubbthreads/images/graemlins/shocked.gif and has been playing my music ever since. I then started Musicmatch jukebox, and it works with it too!.
So thanks to all who have helped me solve this problem. I just don't know what people did to solve problems like this without the internet and forums like this. Oh, wait, we didn't have problems like this before the internet /ubbthreads/images/graemlins/wink.gif
I want to especially thank Ryan, who worked so hard in trying to help me. Thanks Ryan for all the time you spent on me.
Hopefully, this thread can help others with the same problem.

Larry

[Ryan Adler]

Wow...that's a really good tip. I had no idea about a Cisco VPN firewall. That may even be something that we want to put on the FAQ. Thanks for your patience in solving the problem, and thanks to all the other people in the community for the ideas (and eventual solution!) Hope you have a pleasant Streamium experience! /ubbthreads/images/graemlins/smile.gif