Suddenly volume very loud [Archive]

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Richi

07-20-2009, 10:55 AM

Hi,

my kid from time to time reports, that there is suddenly the volume very loud, without changing the volume.
As she is young, it's not easy getting more information "out of her" beside this fact.
She typically listens to MP3, shared on a Twonky server.

Does anybody else experienced such a problem?

Best regards,
Richard

umgfoin

07-20-2009, 12:42 PM

Richi

07-21-2009, 10:58 AM

What you describe sounds like the problem.
I will ask Philips for help.

In the meantime I asked my kid to put the NP into "deep stand-by"-mode (long click on power button) to see, whether this helps.

Richi

funkster

07-21-2009, 06:46 PM

Yes, I can confirm this being a problem for NP2900.
Happens every now and then after wake-up from standby or upon alarm-clock activation (great sensation in the morning). The noise is rather distorted, contains a high amount of white noise @ high frequencies and reaches volume-levels that are really painful.
I'm sure it easily causes hearing impairment.
A friend of mine has the same issue with the player. He doesn't use twonky, but internet-radio only.

I suggest to officially report the problem to Philips.
Although I wonder wheather they really care...

I can also confirm this problem with the exact same symptoms as described above. The sound was really earpiercingly shrill. Happened after wakeup from "clock-standby". After an "eco-standby" shutdown the sound was back to normal. I hope this never happens again. :eek:

Alex

emat

07-22-2009, 01:51 AM

Hi guys,

I just get a contact with the support and apparently Philips has acknoledged that problem and is working on it.

cerdal

07-22-2009, 11:15 AM

Yes, we have from time to time had this when activating the NP2900 (i.e. it was off but not disconnected from the mains). The volume is extremely high with dreadful distortion and it's rather a shock when you've just got out of bed to have breakfast! After switching it off again with the remote control and then back on, the volume is normal once again.

Richi

07-22-2009, 11:29 AM

Hi guys,

I just get a contact with the support and apparently Philips has acknoledged that problem and is working on it.

I also reported to Philips (via e-mail) yesterday but did not get an answer so far.
Your info sounds promissing...
Do you (or anybody) know what we could do to avoid this problem?

Richi

EMPTY6PACK

07-22-2009, 02:28 PM

I have the same problem with my MCi500h, the volume is set to 10 after switching on each time so never forget to turn the volume down before accessing any music.

Richi

07-22-2009, 02:50 PM

I have the same problem with my MCi500h, the volume is set to 10 after switching on each time so never forget to turn the volume down before accessing any music.

Your problem sounds different, because (at least in my case) this happened "just" a few times (2-5), while it's used and switched-on daily since Dec. 08.

Richi

Tias

07-22-2009, 03:03 PM

He is describing the default volume setting after a a power down (or Eco Standby), so it is indeed another issue.
It is always set to level 10 then.
Yet another good reason to never power it down completely ;)

Cheers !

Richi

07-29-2009, 03:10 PM

Release Notes VB12.60S just show:
"3. User feedback from Streamiumcafe.com reported that, occasionally, the alarm wake volume level was louder than what had been set up. VB12.60S software eliminates this rare possibility."

I hope/guess this solves this problem, does it? :):):)
In my case the volume problem also happened when "normally" switching on out of stand-by.

Richi

Richi

07-30-2009, 07:02 PM

Hi,

Unfortunately the problem is not solved with the new firmware VB12.60S. :(
The problem was just there again. It again happened after switching on from standby.:eek::eek:
The volume was maximum and it was horribly loud. It did not help switching off and on. The volume is still maximum. It needs to be reduced by the appropriate button.

I wonder, why this happens !!!???!!!
I guess the loud speakers (and our ears!) will have a problem soon!!!

... I did not get any feedback from Philips Customer Care so far :mad:

Richi

makc

07-31-2009, 08:00 AM

Hey Richi,
What is your way to do the big volume now?? is there any specific station or music? I want to try it here and experience the "bug" too.. interesting.
haha!

Richi

08-02-2009, 05:24 PM

Hey Richi,
What is your way to do the big volume now?? is there any specific station or music? I want to try it here and experience the "bug" too.. interesting.
haha!

I am sorry, but I did not understand your question...
There is nothing (which I know) what could be done for reproducing the problem. It just happens "from time to time" when switching on the device.
I would assume, that it happens 1 out of 20 times (or even less often).
This sounds still ok, but it is a big problem, when it happens!

... Unfortunatly still no reply from philips :-(

Richi

emat

08-05-2009, 01:27 AM

Maybe stupid but can you have a look to your volume up rubber key and ensure that is not blocked under the housing ?

GuustFlater

08-06-2009, 12:55 PM

I'm having the same issue. Never had it until the latest firmware release. It's definitely not an issue with the volume control on the remote control, because the remote control is soooo slow, you would need to press the volume pretty long after switching the device on.

Hope it's being resolved soon.

Richi

08-06-2009, 04:41 PM

Maybe stupid but can you have a look to your volume up rubber key and ensure that is not blocked under the housing ?

Unfortunately, it's not "that easy"...

Richi

makc

08-07-2009, 02:45 AM

So it happens both on Streaming music and internet radio, right? em.. I usually listen to Internet radio and hasn't encountered this problem.

funkster

08-08-2009, 12:38 PM

but what´s worse is that in my unit now some low bass frequencies come with a bad droning (if not farting) quality from the reflex opening on the back.
that is even with the "jazz" EQ preset which is easy on bass.
could it be that the speakers got somehow damaged with the killer-volume-noise?
i´m thinking about getting my np2900 replaced.

Richi

01-09-2010, 11:16 PM

delta123

01-10-2010, 03:01 PM

Hi all,

since christimas, we now have 3 devices. :-)

So far, we have fun, but unfortunatly we again had the "suddenly very loud noice" again, this time on the other 2 new devices.
-> the problem still exists!!! :eek::eek::eek:

We again switch off the devices regularly. This seems to help avoiding the problem.
Does anyone else experience the same problem?

WE PLEASE WANT TO GET THIS PROBLEM SOLVED!!!

PS: off course all devices have the latest firmware loaded...

Happy streaming,
Richi

The same happened here about five times last half year on a NP2900.
I'm running a Synology NAS with DM 2.2 and DLNA/UPnP mediaserver activated.

My son is listening MP3s from the mediaserver. He usually presses "Pause"-button on the remote, then switches the NP2900 off to regular standby.
After switching on the device and pressing play the paused MP3 continued but in a strange distorted way with some kind of audio noise. (sounds like a monster)!
Last time (about two weeks ago) my son got so frightend by this noise, he ran out of his room and fell down the stairs and hurt himself.
Since the I changed the NP2900 and gave him a NP2500 connected to a mini-Stereo an hope this will not happen again on the NP2500.
The NP2900 is now in the kitchen for Internet radio.

Regards,
Frank

makc

01-11-2010, 01:20 AM

Hi frank,

My loud alarm did not appear after upgrading my NP to B 12.91SW. Do any of you have this issue on B 12.91SW? That will tell me whether I am going to get it sometime....

Richi

01-11-2010, 04:53 PM

The same happened here about five times last half year on a NP2900.
I'm running a Synology NAS with DM 2.2 and DLNA/UPnP mediaserver activated.

My son is listening MP3s from the mediaserver. He usually presses "Pause"-button on the remote, then switches the NP2900 off to regular standby.
After switching on the device and pressing play the paused MP3 continued but in a strange distorted way with some kind of audio noise. (sounds like a monster)!
Last time (about two weeks ago) my son got so frightend by this noise, he ran out of his room and fell down the stairs and hurt himself.
Since the I changed the NP2900 and gave him a NP2500 connected to a mini-Stereo an hope this will not happen again on the NP2500.
The NP2900 is now in the kitchen for Internet radio.

Regards,
Frank

This is exactly what happened, kids are very scared and do not know what to do. :eek::eek::eek:
Luckily my kids did not hurt him-/herselves.
I hope your son is ok again.

I will try to reproduce your "pause"-scenario. [EDIT 2010-01-12: was unfortunately not reproducible that easy... :-(]
My kids typically stream from an internal server with the twonky server software providing MP3s.
All devices are connected via WLAN to an AVM WLAN-repeater, which is connected to an AVM wireless router (Fritzbox 7170).

Hope, Philips reads in this forum/thread!!

Richi

makc

01-12-2010, 02:35 AM

k1200rs

01-12-2010, 08:46 AM

I have never faced this problem...it does not mean it does not exist of course...I just never had it so far.

Richi

01-12-2010, 10:32 AM

Hi Richie,

Is yr SW version B 12.91S? When is the last time you got the problem? If you have three sets pls remember the remote of one set will work with another. Hope the sets are not in " line of sight" with each other.

All devices have the latest firmware, yes. The update was the first action I did after unpacking.
The problem occurred with this firmware, this is 100% sure.

And the devices are in different rooms with some walls in between. We did not experience "remoting" one device from another room's remote control.

I just tested the other idea. The problem is unfortunately not reproducible by "Pause", then "stand-by" and switch-on again.
Setting to stand-by without pause or stop and switch-on works, too.

As said, I asked my kids to switch-off (push longer the power button) the device (which they don't like, because it looses the current MP3 and they need search and restart an MP3 from the beginning).
But - the loud noice problem seems to be solved with this behavior.

Richi

Blechtrottel

01-12-2010, 04:35 PM

So, Richi, based on your input one could say ...

a) If the unit was in ECO-STANDBY, there is no loud issue
b) All three units have this issue (randomly)

Right ?

So, further we can say, the router connection is stable and not dropping (as you can continue to play on wake up).

Do you've any energy saving lamp in your home ? (which may "secretly" send some infrared commands to the unit ?)

delta123

01-12-2010, 06:13 PM

Hi frank,

My loud alarm did not appear after upgrading my NP to B 12.91SW. Do any of you have this issue on B 12.91SW? That will tell me whether I am going to get it sometime....

makc,

Thank you for the reply.
The problem has nothing to do with the alarm function, as nobody in my family uses it.
I'm aware, by reading other posts, that there was a problem by some Philips Streamium Devices (the MCIxxx's?) with very loud volume when using the alarm function.
But we had the problem after switching on the device from standby unfortunately or should I say luckily ;-) not reproduceable.

Regards,
Frank

delta123

01-12-2010, 06:31 PM

This is exactly what happened, kids are very scared and do not know what to do. :eek::eek::eek:
Luckily my kids did not hurt him-/herselves.
I hope your son is ok again.

I will try to reproduce your "pause"-scenario. [EDIT 2010-01-12: was unfortunately not reproducible that easy... :-(]
My kids typically stream from an internal server with the twonky server software providing MP3s.
All devices are connected via WLAN to an AVM WLAN-repeater, which is connected to an AVM wireless router (Fritzbox 7170).

Hope, Philips reads in this forum/thread!!

Richi

Richi,

Yes, my son is well again. Thank you for asking.
Thank you also for your investigations.
I also was not able to reproduce this behaviour on a regular basis, but noticed that:

Pause track -> Standby -> Switch on from Standby -> Continue Track

always were the steps that led to the fault, if it occured!

Intrestingly I also use AVM Fritz boxes. A Fritzbox 7170 as DSL-modem/-router and two Fritzbox 7113 as WLAN accesspoints (not repeater) connected to different LAN-outlets distributed in the house.
One of my thoughts was, that some kind of "roaming", when in standby/on after standby, of the NP2900 between two access-point and/or the 7170 could have led to the problem.

So now I secured the Fritzboxes with MAC-ACLs that the NP2900/NP2500 can only connect to ONE particular Fritzbox.

Maybe this helps, but as the fault was/is not easily reproduceable I can not prove it and have to wait if the fault happens again.

Eventually you also want to try to restrict the WLAN-access of each of your NP2900 to exactly one particular Fritzbox and watch if it happens again.

Greetings,
Frank

Richi

01-13-2010, 06:40 AM

So, Richi, based on your input one could say ...

a) If the unit was in ECO-STANDBY, there is no loud issue
b) All three units have this issue (randomly)

Right ?

right (if you call ECO-Standby switched-off, not standby)
the two new devices had it once both.

So, further we can say, the router connection is stable and not dropping (as you can continue to play on wake up).

Might be the reason, while it's been on standby. Good idea.

Do you've any energy saving lamp in your home ? (which may "secretly" send some infrared commands to the unit ?)
Not in this rooms.

Richi

Richi

01-13-2010, 06:48 AM

Richi,

Yes, my son is well again. Thank you for asking.
Thank you also for your investigations.
I also was not able to reproduce this behaviour on a regular basis, but noticed that:

Pause track -> Standby -> Switch on from Standby -> Continue Track

always were the steps that led to the fault, if it occured!

the same as me.

Intrestingly I also use AVM Fritz boxes. A Fritzbox 7170 as DSL-modem/-router and two Fritzbox 7113 as WLAN accesspoints (not repeater) connected to different LAN-outlets distributed in the house.
One of my thoughts was, that some kind of "roaming", when in standby/on after standby, of the NP2900 between two access-point and/or the 7170 could have led to the problem.

So now I secured the Fritzboxes with MAC-ACLs that the NP2900/NP2500 can only connect to ONE particular Fritzbox.

Maybe this helps, but as the fault was/is not easily reproduceable I can not prove it and have to wait if the fault happens again.

Eventually you also want to try to restrict the WLAN-access of each of your NP2900 to exactly one particular Fritzbox and watch if it happens again.

Greetings,
Frank
Interesting that you also use AVM devices!
Well, from THE BEGINNING the devices were and are only allowed to connect to the repeater, to prevent any "routing". (I added the MAC addresses to the repeater and disallowed all other connections. On the Router they are not allowed at all.)
I was thinking that it is the other way round: They try to connect to the other main router, but are not allowed to...
What I try next is switching off and on the repeater (and the main router) while the devices are in standby.

EDIT:
Was not reproducable so far... :-(

One more idea: Does your Fritz.box run a DHCP server, and do your device are configured to get gynamically an IP or do you use static IP?
I have/had it configured to get an IP assigned, with another (old) Draytec router as DHCP server.

One more good news: Philips called my today and asked for some information. It seems, that they are now looking into the problem :-)

Richi

delta123

01-13-2010, 06:59 PM

...
One more idea: Does your Fritz.box run a DHCP server, and do your device are configured to get gynamically an IP or do you use static IP?
I have/had it configured to get an IP assigned, with another (old) Draytec router as DHCP server.

One more good news: Philips called my today and asked for some information. It seems, that they are now looking into the problem :-)

Richi

Richi,

My Fritzbox 7170 acts as a DHCP-Server but is configured always to assign the same IP-address to the MAC-address of the NP29000.
Let's hope Philips can track down the problem and fix it :-)

Frank

umgfoin

01-14-2010, 12:44 AM

Do you (or anybody) know what we could do to avoid this problem?

1) Inform Philips customer support about the issue and wait a fair amount of time for a response or product-fix.
2) Publish your experience @ a prominent marketplace e.g. amazon.
In case of health-injurious issues, they will react.

Btw. since fw-rev 12.60S, I've no longer observed the volume-too-loud-issue with my NP2900 - other bugs do of course exist.

Blechtrottel

01-14-2010, 03:25 PM

delta123

01-16-2010, 04:28 PM

I've finalled got approval from my wife to get a NP2900.
(after selling my NP2500).

So, I tried and tried and tried the past 3 days and couldn't find this "suddenly" very loud issue. Don't know, seems to be more complicated ...

Blechtrottel,

Congrats on your new toy ;-)

I also never manged to reproduce the problem by intention. It just happend some times. So be prepared when it happens and don't get frightened by the sound.

Frank

Blechtrottel

01-17-2010, 05:00 AM

I don't call it yet toy. It is more of a sort of pet.
So far, the pet behaves well.

StreamMod_P

02-04-2010, 01:06 PM

Richi

02-04-2010, 05:00 PM

Please check software version as there was an improvment in versio 12.60S : Ocasionally alarm wakeup volume was louder than what had been set eliminated

Please update to the latest version and see if the same issue is resolved

Many thanks
I 100% had newer firmwares installed (12.80S oder 12.91S), when the problem happened.
And - my kids do not use alarm wakeup at all. The problem happend after (manual) switch on.

Richi

Richi

02-08-2010, 02:36 PM

Hi@all,

last Friday I received a call from Philips. I was asked, whether I updated my devices with latest Version 12.95S. (Off course I did...)
They did some bug fixing within this version (even if not documented in the change log). :-) :-)

I now look forward, whether this solves the problem from now on forever :-)

If anyone else still experiences the problem, even using this version, please let us know.

Bye,
Richi

Blechtrottel

02-09-2010, 03:13 PM

Nope, don't have.

Just have two kids to fool around with the set ... :)