View Full Version : Outage announcement - 26.03.2010 (04:00 CET)
streamlookout
03-25-2010, 09:43 AM
Dear Streamium Users,
This is an announcement that on Friday 26 March, 04:00 – 06:00 CET (Thursday March 25 11pm – Friday March 26 1am EDT) we are testing the failsafe mechanism to and from our datacentre. During this period, you may not be able to connect your Streamium Devices.
Please do remember, that after this planned outage, people may need to reboot their system in order to connect again to the server (by holding the STBY button for 5s, in order to enter the ECO-STBY mode, and then pushing shortly the STBY key to wake up the unit again).
Thanks for your kind understanding !
Seppo
03-28-2010, 10:34 AM
Last night Internet radio just stoped. Now vTuner has disappeared from my Streamium account. Nothing works. Is the problem by Philips or can I do something. The device is MCI300
Blechtrottel
03-29-2010, 03:04 PM
Please don't post twice the same issue ! :)
Or I'm drunk ....
Dear Streamium Users,
This is an announcement that on Friday 26 March, 04:00 – 06:00 CET (Thursday March 25 11pm – Friday March 26 1am EDT) we are testing the failsafe mechanism to and from our datacentre. During this period, you may not be able to connect your Streamium Devices.
Please do remember, that after this planned outage, people may need to reboot their system in order to connect again to the server (by holding the STBY button for 5s, in order to enter the ECO-STBY mode, and then pushing shortly the STBY key to wake up the unit again).
Thanks for your kind understanding !
Is this related in any way to the BlueBeat service behaving strangely?
None of my favourites in bluebeat work any more and when I re-select them they are unrelated to the choice I make. For example, gregorian chants now appear under hip-hop listings!
If there is a more relevant thread for this query to be in, please direct me. Thank you.
Blechtrottel
04-02-2010, 08:32 AM
Suppose an server outage shouldn't cause such messing up.
kk007
04-02-2010, 09:07 PM
a failsafe mechanism should be transparent to the user.
i haven't received any mail about this, correct?
kk007
04-02-2010, 09:08 PM
how does philips contact the other users, who're not reading this forum???
and why can't i post more then 2 lines at this moment?
how does philips contact the other users, who're not reading this forum???
and why can't i post more then 2 lines at this moment?
That is a very good point. I had not received any email notification either. Perhaps Philips should email all registered users. They have everyone's email address after all.
It is possible of course that there was an 'opt-out' of emails from Philips available when registering. I would have most likely opted out.
Blechtrottel
04-03-2010, 04:54 AM
Hmm, emailing to everyone -- great idea.
How about those users of NP1100, NP2500, NP2900, MCI500H (Version 2) ??? They don't need to register ...
In the end Philips should find it worth to have somewhere a promiment outage indication on their official web-pages (e.g. like P4C).
I'm only familiar with the MCI300, as it's the only one I own and I had no choice but to register an email address to get the device to work.
I have to say, I feel like I'm a tester of a product that is in a trial period, rather than a consumer of a reliable, finished product. I am quite tired of the unreliability of my MCI300, between losing stations, not being able to update firmware amongst other problems. Two nights ago, I could not get one station. Not one. Some of them would load for few seconds. Then I couldn't use the UPNP streaming - it wouldn't connect. I am just about ready to throw the thing out the window.
Blechtrottel
04-05-2010, 02:53 PM
Hang on.
You're not a SW-tester. The issue is, that wireless communication is not that trivial.
If your set stops streaming (even in uPnP), then you could be confronted with ...
a) Interference
b) An overloaded access point / router (e.g. due to video downloading / FTP / ...)
c) Your unit (MCI-300) is located at the edge of the wireless transmission range / coverage
d) Your router is using AUTOCHANNEL
In case of ...
a) Use Netstumbler (a freeware) to find out whether your router is exactly transmitting
where there are many other people transmitting (same channel). Put your router to
a channel which is least used (but not channel 12 or 13, as MCI-300 can't use it).
b) ... :)
c) This is a difficult one. You can try to rotate the unit, or move the unit by few
centimeters. Also, try not to put the set too close to a wall / into a corner.
d) Switch it off and use a fixed channel (use a) to find out which channel is good).
Hang on.
You're not a SW-tester. The issue is, that wireless communication is not that trivial.
If your set stops streaming (even in uPnP), then you could be confronted with ...
a) Interference
b) An overloaded access point / router (e.g. due to video downloading / FTP / ...)
c) Your unit (MCI-300) is located at the edge of the wireless transmission range / coverage
d) Your router is using AUTOCHANNEL
In case of ...
a) Use Netstumbler (a freeware) to find out whether your router is exactly transmitting
where there are many other people transmitting (same channel). Put your router to
a channel which is least used (but not channel 12 or 13, as MCI-300 can't use it).
b) ... :)
c) This is a difficult one. You can try to rotate the unit, or move the unit by few
centimeters. Also, try not to put the set too close to a wall / into a corner.
d) Switch it off and use a fixed channel (use a) to find out which channel is good).
Thanks, I'll try those suggestions. It may be the case, but the unit had been working (fairly) well up until recently. I can't see what has changed.
It's great to get these suggestions, as it can be very frustrating trying to figure this out on your own. I'm glad I found this forum. :)
Blechtrottel
04-06-2010, 02:32 AM
Keep on posting your findings.
Using NetStumbler is e.g. independent of whether your set works or not. :)
lucky2k7
04-09-2010, 07:22 PM
well since a few days my WAC7500/12 dont connect to the backend server anymore... so i cant hear inetradio again..
any known issues??
Blechtrottel
04-10-2010, 04:48 AM
My unit is o.k.
Did you try to reboot the machine ? (go to ECO-STANDBY by holding the power key for 5s and then pushing the power key again to wake it up)
Hang on.
You're not a SW-tester. The issue is, that wireless communication is not that trivial.
If your set stops streaming (even in uPnP), then you could be confronted with ...
a) Interference
b) An overloaded access point / router (e.g. due to video downloading / FTP / ...)
c) Your unit (MCI-300) is located at the edge of the wireless transmission range / coverage
d) Your router is using AUTOCHANNEL
In case of ...
a) Use Netstumbler (a freeware) to find out whether your router is exactly transmitting
where there are many other people transmitting (same channel). Put your router to
a channel which is least used (but not channel 12 or 13, as MCI-300 can't use it).
b) ... :)
c) This is a difficult one. You can try to rotate the unit, or move the unit by few
centimeters. Also, try not to put the set too close to a wall / into a corner.
d) Switch it off and use a fixed channel (use a) to find out which channel is good).
Well, it seems that you were spot on about two things. Firstly, I moved the unit to a new location (away from a corner). The service improved greatly. Secondly, I contacted my ISP. They talked me through changing the channel on my router and now I have perfect service. Thanks a million for the advice. I'm delighted. :D
I never managed to get WADM to recognise the unit, but to be honest, I don't care too much right now. My main reason for wanting a firmware update was because it suggested that I may get better connectivity. Connectivity isn't a problem (for now!) So I shall just get back to enjoying music as I had planned when I bought it. Hooray.
Not only that, but thanks to another poster on here I now have a clock displayed when in standby. That has to be the best bit of news all week. :cool:
Glen.