Club Philips - Patch deployed (viewing long lists)

[streamlookout]

Dear Streamium users,

as promised, the patch today went live.
You shall be able to browse lists with more than 15 items.

Thanks for your patience !
Your Philips Team.

[nickwilcock]

Yes, at least that works again now. Thanks.

Now, about the rest of the website and RadioTime faults. What is the estimate for fixing those?

I've just tried to browse 'All Station', then 'Location' - that doesn't work, I just get bounced back to 'Browse' again....usually. Or the frame doesn't open properly.

Trying to open 'my media' usually causes a bounce back to the Club Philips home page.

YOU HAVEN'T FIXED THE WEBSITE YET - WHEN WILL YOU DO SO??

[lucas1970]

Strange cause for me all works fine. I tested under 3 different products to see if it was related to that but everything works good all the time

[Blechtrottel]

I just tried, it works fine for me. No issue - I can see all my 45 favourites.
Further, no jump back to the login page ...

To go sure I tried Philips Germany and Philips UK. Both are o.k. and working fine.

:p

[nickwilcock]

Well, I've just tried again. I was bounced back from 'My media' to the home page the first time... But now it seems to work OK.... My browser is IE8.

So that just leaves the DR Rock 40:57 cut-out, the absence of Radio 538, the 'internet' time updating which is inaccurate, the poor FM tuner functions, the lack of a balance control....and all those 'Radio station cannot be reached, please try again later' messages....:rolleyes:

[davejones3187]

For me IE8 is still giving totally unpredictable results. Browsing from Favourites sometimes bounces straight back to the home page, sometimes brings up a partial screen and sometimes produces the correct result.

But then each and every step beyond that to find your station exhibits the same random behaviour. Very, very, very frustrating and annoying.

Other browsers seem to be OK. It's only the most widely used browser that is a problem.

[Blechtrottel]

IE8 works fine for me. I get no issues.
:p

[emat]

IE7 + french website doesn t work.

[nickwilcock]

For me IE8 is still giving totally unpredictable results. Browsing from Favourites sometimes bounces straight back to the home page, sometimes brings up a partial screen and sometimes produces the correct result.

But then each and every step beyond that to find your station exhibits the same random behaviour. Very, very, very frustrating and annoying

Yes, that's the same problem I'm seeing. For example, it just took me 8 attempts to access 'My media'....

Philips, your website isn't fit for purpose. Will you please tell us what you are doing to resolve the issue....:mad:

[davejones3187]

I've just checked again. Chrome and Firefox seem fine; Opera was OK after a token bounce back to the home page but IE8 continues to be erratic in both normal and compatibility modes.

[Blechtrottel]

On which OS you run the IE8 ?

[nickwilcock]

I run IE8 on Windows XP SP3 with all current patches and updates.

[davejones3187]

XP Professional also with SP3 and all updates.

[nickwilcock]

So, nearly another 2 weeks have gone by and yet Philips still cannot get the Streamium management website to run properly with the most popular browser generally used.

I just tried to browse some stations once again. After 10 minutes and repeated partial loads, error messages, bounce-backs to the home page etc I gave up.

PHILIPS, THIS ISN'T GOOD ENOUGH! PLEASE ISSUE A PROGESS REPORT!!

[Blechtrottel]

Hmm, I'm still having no issue in my Club Philips and IE8.
Anything I do wrong ?

[k1200rs]

Just tried 2' ago.

Environment: Vista with all latest patches, French version, IE8.

I go to the 'Club Philips' (Philips.fr), select Streamium Management, then favorites, I select NP2500 and bang....it jumps back to the home page (Club Philips).

I tried 4 times, 4 times the same issue, I cannot get to my favorites.

Same behaviour as couple of months ago.

[k1200rs]

I got the same bahaviour when I use Philips.com instead of Philips.fr with the difference that it jumps back to the Club Philips home screen in French instead of English.

In other words, I cannot manage my favorites in my environment (IE8, VISTA, French).
I will try later to use Windows 7.

I will also do a small video capture...

[davejones3187]

I thought things had been fixed for a while and we just were not told. But I was wrong. The web site is still totally unpredictable. I can usually get to favourites but what happens after that is totally random.

I find the lack of acknowledgement from Philips of the fact that there is an issue to be totally unprofessional. But this just seems to reflect the lack of professionalism in their web site their customer communication and their customer service.

[lucas1970]

I am just using it now and it looks like working good for me now ( if i compare it to yesterday ;) ).
Used it for quite a while and saw no issues coming up.
Which issues do you get?

[Blechtrottel]

Same for me.

I added favourites, I deleted some, added My Media links, deleted a device, re-registered one ...

So far so good - no kick back to the login.

[k1200rs]

Not for me.
Sorry, it jumps back all the time to the Club Philips home page.
A non sense, this was working a while for me (apart from the scrolling).

[k1200rs]

Unpredictable is the right term.
I tried 3 times, it worked once.
This is like it used to work few months ago.
I have captured a small movie and I will provide the URL.

[k1200rs]

And looking back at the movie I captured...please note that it worked the first time but the favorite list is empty....whilst on my devices I (still) have 15+ favorites.


As you will see in the movie.
The first time I can get to the 'favorites' but the list is ... empty.
The second time, I am kicked back to the Club Philips Home Page.

[nickwilcock]

It still isn't working in a stable manner. Sometimes you're lucky, other times you're bounced back to the Philips Club homepage...:mad:

Incidentally, I'm using Java Version 6 update 21 if that's significant.....

[Blechtrottel]

Which county you chose as your home country ?
How many sets you've registered ?
How many MY MEDIA / FAVOURITES you have ?

[k1200rs]

1) Home country: France but I also tried with US (with same issue)
2) Sets: I have 2 sets, 3 devices ( 2 NP2900 and 1 NP2500)
3) My media: 0
4) Favorites: 17


I just tried with my Windows 7 PC. It is even worse. Indeed, when I select 'favorites' it does not bounce back to the Club Philips Homepage but to a page asking my country / language preference! For info., on my Windows 7 PC, with all latest patches, I have nothing running but Twonkymedia server (no firewall).

[Blechtrottel]

Hmm, you are testing my French knowledge (last time learned and used in school :confused:). Anyhow ...

I've 5 sets registered, 19 links in My Media, 22 Favourites

No matter I use the FRENCH Club Philips or the ENGLISH Club Philips all works fine. The first time I got a question about "Security ...".

Your problem described below is "normal". I depends at which page you change the language. The Club Philips has a cookie, so it has to properly overwrite that to the new language ...

So, I'm sorry, I can't find the issue (even on my WIN-7 PC)

[k1200rs]

I will try Monday from work.
I have never been facing these kind of problems for 15+ years of browsing Internet and 2-3 years (10 years ago) developing web sites (java, javascript, etc.). I don't think this is related to my environment but might be related to the user context.
I anyway don't depend on the Club Philips, but Gosh that says a lot (repeating myself) about web site development and quality assurance.

[Blechtrottel]

Well, I do agree the web-page looks a bit old-fashioned. But, well it works at present. I also would agree that the page is often giving surprises ...

[nickwilcock]

The website has been widely reported as being unstable and unreliable for weeks now, yet Philips still haven't come up with a fix.


Which is completely ridiculous.

[k1200rs]

But, well it works at present. ...


Blechtrotell, did I read this correctly...so, you think "it works"?


But I think you are right, we need to be positive, we should give a chance to this new small startup company, they can only improve. I am confident as I clearly see their eagerness to improve through a fantastic communication and customer care.
Finally, developing a 3 page web site, keeping a service up, developing an elegant service design without flaws and providing working links to radios require very advanced nano technologies, MIT PHD', scientists and the best nuclear physicits which I am sure this startup cannot afford.
That explains why we suffer a bit for the last few days (7 months).
But I am sure the CEO and other execs will one day use the Streamium and will realize the good job that has been done so far. It is so obvious, and yes, we should all remain positive.

[Blechtrottel]

As said, it works - just tried it again on my two computers.
IE7 and IE8. I tried both, the English and the French one.
So ...

Regarding the other part --> I do not agree that the web-interface is good. But the reason I'm somewhat less "angry" --> I like to use a unit without always going back to a PC. That's why I pushed away a Logitech device. However the web-page Philips offers looks very, very old-fashioned, very primitive ... In simple English, not good.

[hbouw]

It doesn't work for me. When I select "my media" it brings me right back to the club Philips homepage. I tried IE8, Safari but they behave exactly the same way. Also tried on my iPad (Safari), but it behaves the same way there also. Note that I have 2 products registered which might have something to do with it?
I'm accessing the USA website.
It worked fine a couple of weeks ago.
Very disappointing...

[nickwilcock]

Nope, it still doesn't work correctly.

Blechtrottel, count yourself lucky. For some reason you appear to be the odd man out in actually having a stable Streamium Management environment.

Everyone else is reporting similar symtpoms of intermittent (if any) functionality. The website, never particularly good, did at least once work properly. But for the last few weeks, if not months, it has been frankly abysmal.

As has any explanation, response or rectification action from Philips.

[hbouw]

Tried the Dutch Club Philips site, but that doesn't work either.

[k1200rs]

Blechtrottel, I don't mind giving you my pwd in a Private message so you see by yoursel.

[Blechtrottel]

See your inbox ... :)

[k1200rs]

Just answered.
This will help debugging the issue.

[k1200rs]

And...I have the same issue at work, it bounces back to the home page. In my view this means it is not related to the user's PC/LAN environement but possibly to the user context (loggin) as it works for you (Blechtrottel).

[Tias]

Funny, it worked (for me, using the UK site) some 2 weeks ago.
And yesterday it did not work, got the infamous "bounce back to the Club Philips page" issue.
And now, today it works fine again...

Cheers !

[nickwilcock]

Tried clearing cookies, logging out and logging back in again. Still the infamous 'bounce-back'.

Is anyone at Philips actually bothering to so anything to sort this nonsense out?

[k1200rs]

I tried again using yet another computer in another location (UK) and faced the same issue. It bounces back to the home page.
So, I tried 4 times and reproduced the problem 4 times using 4 different PC' with 3 different OS' (XP, VISTA and WIndows 7) at 3 different locations. There is definitively a problem.

[Tias]

Confusing..
I just tried the same (from Santiago, Chile, Philips' UK site, FireFox v3.6.8, Windows 7 Prof. (English)) at 14:50 CET and My Media works just fine, no bounce-back to the home page now.

Cheers !

[k1200rs]

Not confusing for me...it just does not work.
Tried again back home and for info., I tried from Switzerland, UK and France this week.
Let's talk about quality...

[Tias]

For me, it actually does work almost all the time.
But on the other hand, I rarely use the Streamium Management page, I just started to check how it worked now when some people has reported having issues with it.

Cheers !

[Blechtrottel]

Dear K1200RS,

I've tested and tested every day (on several occasions).
So far, I didn't get kicked out.

I tried it also from two different countries, 4 network locations.
I tried it 3 times a day ...

So ...

I don't know what is wrong.

Would you be able to use Wireshark and capture what happens ...
(Wireshark is a freeware, simple to use, ...)

[k1200rs]

I gave you my user name / password, have you been able to test this with it?

I think I am not the only one facing issues with the Club Philips login and favorites, am I?

If we could open a poll here, it would be interesting to measure how many have no issues.


I am here in an office in Geneva. I have a direct very high speed connection to the Internet and...it does not work.
It bounces back to the home screen. BTW, it used to work few months ago when Philips corrected same issue.

But again, I don't think I am the only one.

[Blechtrottel]

Did you check your private message inbox ?

[k1200rs]

No, I didn't.
Just saw your message that using my user name/password it works fine for you.
What can I say?
I have now used 3 private PC' and now 2 company PC', 3 locations, 3 countries, 3 OS' and it does not work. For the fun, I will even try with my Blackberry.
In 2 instances, I had no firewall and no applications running.

I just called a friend, in Geneva, he's got a NP2900 and...it does not work for him. Strange no?

Sorry for repeating myself, but I have never seen these kind of problems with any other service provider and web sites.

[Blechtrottel]

K1200RS,

I think we cannot say its a Internet provider problem !

I've a feeling that it has to do how many people login to the server.

The only way to proof that, would be to take a Wireshark and log the traffic. In theory, there shall be some error reporting in the log, which forces you back to the login.

As it appears, from the place I try, it is o.k. (and I'm an overseas Austrian guy, so, I can say how it is from Europe).

[nickwilcock]

Well, I'm in the UK, using Virgin.net broadband and WinXP with all patches up to date, IE8 and a fast PC with an Intel Core i5 chip.

I've just tried to access 'Favourites' and then 'Browse', 'Locations', 'Europe', 'Germany', 'All stations'...

The first 6 attempts bounced me back to the Club Philips welcome page.
Attempts 7 & 8 loaded as far as 'Browse', but all fields were white - empty.
Attempt 9 loaded as far as 'Germany', but as soon as 'All stations' was selected, it bounced back to the empty 'browse' page.
Attempt 10 bounced me back to the Club Philips welcome page.

And then I gave up.

PHILIPS, WHEN ARE YOU GOING TO SORT THIS OUT??

[davejones3187]

Here we go again, seemingly doing Philips' job for them.

As previously documented, when trying to add favorites in IE8 progress is completely unpredictable. I can usually get to favorites but getting beyond that using the browse tab is a nightmare. There is only one predictable outcome that being that I am unable to get to the stations I am trying to add having been bounced back to the home page at one stage or another along the track in the same way Nickwilcock has described.

I've tried all combinations of running IE8 in safe and compatibility modes. All give the same results.

Using Opera, the first attempt to get to Favorites always fails but, after that, it works flawlessly.

There are no problems for me when using either Chrome or Firefox. So, nothing new there since I said all this weeks ago along with others and still not even an acknowledgement from Philips.

Even though I have a workaround, IE8 is my default browser and still the browser of choice for the majority of people so this is a big problem which Philips are ignoring.

[k1200rs]

There are no problems for me when using either Chrome or Firefox.



Indeed, just downloaded Firefox and...IT WORKS just fine.
LMAO.

It works fine with Firefox and does not or is unpredictable with IE8.

Sorry, I can't stop laughing...end of story.

[Blechtrottel]

Hmm, this looks interesting.
Appears like a never ending Opera from Verdi.

So, the conclusion is now - "Dear User, please do not use Windows".

I like that ... :)

[nickwilcock]

Just tested that I have all the latest software (Java, Flash etc)....

Tried browsing 'All stations' yet again - and the site still isn't working properly with IE8.

PHILIPS - WHEN WILL YOU GET IT FIXED??

[nickwilcock]

4 days ago I raised the issue of the well-reported problems of the Streamium Management website with Philips yet again. When I asked whether they knew about it, I was told "Well, we're certainly aware of it in technical support!!"The agent said she would "...escalate this case and i will either email or have someone call you to discuss this in detail" But I've heard nothing more since then....

Which doesn't suprise me - 9 days ago I used the system to report another faulty Philips device and was told OK, I will chase this up for you now, and get back to you either today or tomorrow at some point. Do you have a preferred callback time?The call never came....:(

Tried browsing 'All stations' yet again today - and the site still isn't working properly with IE8.

PHILIPS - WHEN WILL YOU GET IT FIXED??

And please stop asking me to fill out surveys about your 'on-line chat' system - instead devote more time to fixing the problems your customers report!

[Blechtrottel]

Which Country your tried ?

I could well imagine for some countries their server flows over ...
If you ask for places like US ... All Stations ... Hmm, > 9000 stations are going to your browser ...

[m0aur]

A forum member mentioned "Stay Away From Microsoft". I could not agree more. I use Chrome (fastest Browser), Firefox (most secure browser) and a 20" Dual 3.66mhz iMac. You should try one for a trouble free life.

[Blechtrottel]

I do agree with the Microsoft part ...

But, I cannot fully agree with the Apple part. Apple makes things which cannot be repaired (either closed system, or can't open, or ...).

:)

[nickwilcock]

The vast majority of Streamium customers undoubtedly use Windows and some version of Internet Explorer...

Various "I hate Bill Gates" nerds and computer geeks use other browsers with Windows - or have perhaps been tempted to the dark side by that Apple Immac thing. Whatever that is.

Streamium Management MUST be made to work with the most popular and widely used Internet browser there is - Internet Explorer!

PHILIPS - WHEN WILL YOU GET IT FIXED??

[m0aur]

I do agree with the Microsoft part ...

But, I cannot fully agree with the Apple part. Apple makes things which cannot be repaired (either closed system, or can't open, or ...).

:)
I would never buy into the ipod cash cow, so I don't know about opening one.
My main Computer here now is a 20" core 2 3.66ghz iMac, which can be tricky to get into. It has taken over from my Packard Bell twin core 1.8mhz Windows/PClinuxOS pc. i also have a Dell dimension that now just runs PCLinuxOS, a Acer Vista/Ubuntu laptop, an Eeepc netbook running Eeebuntu, a G4 Power Mac and a Core 2 Mac Mini.
I never touched a Mac till less than a month ago. Started off with the G4 Power Mac to see what the Mac was like. I was so impressed, I quickly grabbed the Mac Mini and the iMac.
After years struggling with Windows BSOD and other problems, it is a pleasure to use a system that just works, does not crash, or have any problems with viruses and spyware.
If you choose a Power Mac, or a Mac Pro with a monitor of your choice, you can open them up far easier than a pc and upgrade them just the same. A look here shows it is as easy as opening a door.
http://www.ifixit.com/Guide/Repair/Opening-PowerMac-G4-M5183-Case/2016/1

[k1200rs]

The vast majority of Streamium customers undoubtedly use Windows and some version of Internet Explorer...



I agree.
This whole debate Chrome vs. IE8 or Mac vs. Windows is nothing but a diversion.

[Blechtrottel]

So be it.
No matter what, the MacBookPro I've won't get healthy.
I've read dozen of forums on how to duplicate as disc, etc. ...
All of no use.

So, now I dump it to the repair centre ...